Property emergencies don't wait for convenient times. Being prepared to handle them quickly can save you money and protect your tenant relationships.
Common Property Emergencies
Water Emergencies
- Burst pipes
- Water heater leaks
- Flooding from upper floors
- Sewer backups
HVAC Failures
- AC breakdown during summer
- Heating failure in winter
- Refrigerant leaks
Electrical Issues
- Power outages
- Sparking outlets
- Electrical fires
Security Emergencies
- Break-ins
- Lock failures
- Fire alarm issues
Emergency Response Protocol
Step 1: Establish Communication Channels
- Provide tenants with emergency contact numbers
- Use multiple channels: phone, WhatsApp, email
- Have backup contacts available
Step 2: Assess the Situation
- Determine if it's a true emergency
- Understand the scope of the problem
- Identify immediate risks
Step 3: Take Immediate Action
- Guide tenant on immediate steps (e.g., turn off water supply)
- Contact appropriate emergency services if needed
- Dispatch contractor for emergency repairs
Step 4: Document Everything
- Take photos and videos
- Record timeline of events
- Keep all communication records
Step 5: Follow Up
- Ensure repairs are completed properly
- Check tenant satisfaction
- Update maintenance records
Building Your Emergency Network
Maintain relationships with:
- 24-hour plumbers
- Emergency electricians
- AC repair services
- Locksmiths
- Security companies
ProperLE helps you maintain a contractor database and track all emergency responses for future reference.