First impressions matter. A well-organized onboarding process creates happy tenants from day one.
Before Move-In
Prepare Documents
- Signed tenancy contract
- Move-in inspection form
- Property inventory list
- Welcome packet
Prepare Property
- Professional cleaning
- All repairs completed
- Utilities connected
- Keys and access cards ready
Communication
- Confirm move-in date and time
- Provide access instructions
- Share important contacts
- Answer any questions
Move-In Day
Property Handover
- Walk through together
- Demonstrate systems and appliances
- Complete inspection form
- Note meter readings
Documentation
- Sign inspection report
- Hand over keys
- Provide emergency contacts
- Share building rules
Practical Information
- How to submit maintenance requests
- Rent payment procedures
- Building amenities access
- Garbage and recycling
After Move-In
Follow-Up
- Check in after first week
- Address any immediate concerns
- Ensure all systems working
- Answer questions
Documentation
- File all signed documents
- Store inspection photos
- Update property records
- Begin rent tracking
Welcome Packet Contents
Include:
- Emergency contacts
- Maintenance request process
- Payment instructions
- Building rules
- Local area guide
- Useful contacts (police, hospitals)
ProperLE provides digital onboarding tools including inspection forms, document storage, and automated welcome communications.